At Temok.com, we take your website seriously. That’s why we guarantee a 99.9% monthly uptime, which you’ll discover throughout this Service Level Agreement (SLA). Terms and conditions apply; see below for more details.Our 99.9% Update SLA consists of two stages:
|
Temok’s Uptime |
SLA Credit |
|---|---|
|
>= 99.9% |
0% |
|
< 99.8% |
5% |
|
< 99.5% |
7.5% |
|
< 99.0% |
10% |
|
< 98.0% |
20% |
|
< 95.0% |
25% |
SLA Terms and Conditions
Temok’s SLA is only valid for registered companies. Private customers must request adherence to SLA upon ordering of Temok’s services. This SLA extends to direct clients only. Temok.com is not liable for downtime caused by a reseller of its services. All credits will be applied to future billing cycles, and are non-transferrable in any way. Customer accounts that are not in good standing, or have not been in good standing within a 12-month period prior to outage is not eligible for SLA credits. Customers who are in violation of TOS are not eligible for SLA credits.
Customers must make request with Temok’s customer service department. All claims must be made within seven (7) days of the network downtime. SLA credits can take up to two business weeks to authorize and be posted to the customer’s account. These credits can only be claimed by the authorized customer; all other claims will be denied. SLA credits cannot be stacked.
This SLA does not cover operating system reloads, hardware of the server, any form of hardware reconfiguration, any failure outside of the network itself (including bandwidth carrier outages), failures caused by attacks toward customer service, and scheduled maintenance of Temok.com’s network. Additionally, uncontrollable events, including but not limited to weather, natural disasters, war, and other events outside of the control of Temok.com are not eligible for SLA credits.
The Temok.com SLA is subject to change or revision without notice.
We never stop striving to deliver to our customers, and settle for nothing less than 100% satisfaction. Our team of highly-trained and experienced technicians, developers and designers understand what your business needs to succeed. We ensure that we will meet those needs and beyond.
Having been in business for almost a decade now, we have developed the ability to become a world-class source of services and infrastructure. We stay on the leading edge of technology and development platforms to ensure that our clients stay ahead of the curve, with no effort on their part.
We understand the needs and requirements of your business, on both a technical as well as an aesthetic level. We will help you develop the presence, image and infrastructure that assures you will build a solid relationship with your customers, thus helping you establish and build your brand!
Our support staff is always available to help - day or night. Contact us via phone or live support chat, available via your account dashboard. You can also submit a support ticket via our help area. No matter how you choose to contact us, you will always receive a rapid response and resolution from our support team!
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